At Upgrade with English Ka Professor Academy LLP, we are committed to your satisfaction. Since our primary services are digital education and live training, the following policy applies to all course enrollments and digital products:
1. Course Cancellations
- Request Period: Cancellation requests for course enrollments must be submitted within 1 day of purchase.
- Service Activation: Once a student has accessed the digital course materials or attended a live session, the cancellation request may not be entertained as the service is considered initiated.
2. Digital Product Quality & Discrepancies
- Reporting Issues: If you find that the course content or digital materials are defective or significantly different from the website description, please notify our team within 1 day.
- Review Process: Our customer service team will review the complaint to determine if the digital delivery meets our high standards before approving a refund.
- Warranty: For any third-party software or manufacturer-warranted tools provided with the course, please refer to the original provider’s terms.
3. Refund Processing
- Approval: Once a refund is reviewed and officially approved by Upgrade with English Ka Professor, the transaction will be initiated immediately.
- Timeline: It will take approximately 7 days for the refunded amount to reflect in your original payment method.
