This policy explains how UPGRADE WITH ENGLISH KA PROFESSOR ACADEMY LLP collects and processes your data through our online learning platform. By enrolling in our courses, you agree to these terms under Indian law.
1. Data We Collect
- Student Profile: We collect your name, email, mobile number, and age to set up your learning dashboard.
- Payment Info: We collect payment instrument details with your consent to process course fees securely.
- Learning Behavior: We track your course progress, preferences, and interaction with our educational content.
- Third-Party Links: If you use partner tools for learning, their own privacy policies will apply to your data.
2. How We Use Your Data
- Course Delivery: To provide access to live sessions, recorded modules, and study materials.
- Personalization: To customize your learning experience based on your progress and behavior.
- Communication: To send updates about new batches, offers, and course updates via SMS, email, or WhatsApp.
- Fraud Prevention: To protect our platform from unauthorized access and criminal activity.
3. Sharing and Security
- Service Partners: Data is shared with payment gateways and technology partners to ensure smooth course delivery.
- Legal Compliance: We may share data with law enforcement if required for subpoenas or court orders.
- Safe Access: We use secure servers and strict guidelines to protect your login credentials and personal records.
- Inherent Risk: While we use high-level security, users acknowledge the inherent risks of data transmission over the internet.
4. Account Deletion & Rights
- Account Removal: You can delete your account through your profile settings, which will remove all access to course history.
- Data Retention: We keep your records only as long as necessary for educational or legal purposes.
- Update Rights: You have the right to rectify or update your personal information directly on the platform.
Grievance Officer
Grievance Officer Name: Kartik Kumar
Company: UPGRADE WITH ENGLISH KA PROFESSOR ACADEMY LLP
Contact: 8094838311
Hours: Monday – Friday (9:00 – 18:00)
